Questions about your payment and the checkout? Find your answers here!
Privacy. We take your privacy seriously and take measures to provide secure payments. All credit/debit card transactions on this website are processed using Adyen: a secure online payment gateway that encrypts your card details in a secure host envir
Gift cards bought in one of our stores cannot be redeemed on our website, but you can use them in all our stores. Do not hesitate to visit one of our boutiques. Please note that gift cards bought in Belgium can only be used in Belgium stores. If you
We take your privacy seriously and take measures to provide secure payments. All credit/debit card transactions on this website are processed using Adyen: a secure online payment gateway that encrypts your card details in a secure host environment. I
The payment will be charged as soon as the order is placed. In case of cancellation or return, the money will be back on your account within 2-5 working days after the refund was made in our system.
If you have received a discount code, you can apply the code by clicking on the button "Apply discount code" in your shopping cart. You can find the button underneath your order summary in the basket. Here you have two options, you can either redeem
We work with Chapters, and every time we launch a new Chapter we have a certain amount of stock that becomes available, and is not being replenished. Our Essentials collection, which is our standard collection, does get replenished in stock.
If you have issues with the checkout, try to delete your cookies or use a different (preferably) incognito browser. It might sometimes also work to log out of your account and fill in the address manually. If it still does not work, please contact ou