Could you not find your answers or do you have a specific question? Feel free to reach out to us directly and we are more than happy to help you with anything! x

Boutiques

Careers

Size Guide

Our Story

Responsibility

New in

Lingerie

Ready to Wear

Accessories

Essentials

Love Stories FAQ Australia

Love Stories | FAQ

What is a bralette?

What is my size?

Where can I find more product details?

How do I take care of my Love Stories products?

I have a problem with my product - what should I do?

Products & Size

How can I contact your customer service?

Do I need an account to place an order?

How many items can I order?

Can I change or cancel my order?

I did not receive an order confirmation, what can I do?

Online Purchases

What payment methods do you accept?

It is safe to pay online?

When will I be charged?

How do I use a discount code?

The product I want is out of stock, what can I do?

What if I have a problem in the checkout?

Payments & Checkout

Do I need to pay shipping costs?

When can I expect my order to be delivered?

How can I track my order?

How do I return my order?

Can I exchange my products?

When will I receive the refund of my return?

Are there any import taxes for non-EU countries?

Delivery & Returns

How can I subscribe to your newsletter?

How can I unsubscribe from your newsletter?

Our Newsletter

How can I contact you?

Customer Service

Can I use my gift card for my online purchase?

Love Stories Gift Card

Planet Love - Sustainability

Planet Love

Questions about our products? Find your answers here!

Questions about your online purchase? Find your answers here!

Questions about your payment and the checkout? Find your answers here!

Questions about our delivery and return policies? Find your answers here!

How to (un)subscribe to our love letters?

Do you need help with something? Contact us directly!

Find your answers about our commitment to being a responsible company!

All articles

Categories