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Love Stories FAQ Australia logo

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Online Purchases

Questions about your online purchase? Find your answers here!

How can I contact your customer service?

Visit the FAQ for quick answers on delivery, returns, care instructions and more. You can reach out customer service team during our office hours from Monday to Friday 09am - 5pm CET with the following channels:. 💻 Live chat with usIn the right corn

Do I need an account to place an order?

There is no need for an account in order to place an order. You can also order as a guest. If you do register with us, you will be able to enjoy the benefits of your Love Stories account. You can save your address and card details for faster shopping

How many items can I order?

Since we want to keep things fair and give everyone the chance to buy the desired product, we have a limit of 10 identical items per order. Everything above this will be considered as a B2B order and has to be placed by contacting sales@lovestoriesin

Can I change or cancel my order?

Unfortunately, we are not able to make any changes after you’ve placed your order; this includes changing the size and color of an item, removing an item or changing the delivery address. You have the right to cancel your order, however, as soon as a

I did not receive an order confirmation, what can I do?

If you didn't receive order confirmation, please check your spam box. To make sure you won't miss any other order updates, please accept our emails so they won't be marked as 'unwanted mail'. In case you can't find your order confirmation in your spa