How do I return my order?Updated a year ago

You can return your order within 30 days, counting from the day you receive your order. Sale items have a return policy of 14 days.

Returned items must be in their original condition including their tags and must be unwashed, unworn, and unaltered in any way.

To return items from Australia, please follow these steps: 

• Place the item(s) you would like to return back in the box you received them in or any other solid carton box.
• Fill out the Return Form that was included with your order.
• Include the Return Form in your package and close the box securely, using sufficient tape.
• Take the box to your local post office and send it to:
  
  Love Stories
  C/O The Lofft
  PO Box 8116, Kooyong 
  Victoria 3144
  Australia

Reimbursement

You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to the original purchaser's payment method, within 5-10 days after we’ve received your package. During sale periods, this might take longer. Unfortunately, it is not possible to exchange items.

We kindly advise you to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, Love Stories is not responsible for reimbursement.

If you want to make a return from another country, please find all information here.